To guarantee that the App works perfectly and to do everything digitally please ask for a full invoice in the store. 

Some simple receipts may be not complete to proceed with your reimbursement. 

Only non-residents of the European Union (for over 6 months of the year) are eligible to be considered for tax refunds Note: Members of diplomatic and consular missions and international organizations posted to Italy are not eligible for tax refunds.

Since the application of Brexit, UK residents are also eligible to go tax-free shopping in Italy.

Up from 125€ All your purchases are eligible for Tax Free. You can also add-up different invoices from the same store and day to exceed the 125€ bar.

If you are not leaving the EU from Italy but from another EU country, you MUST print the forms that we will send you before leaving At your exit point of the EU, go to the nearby Customs office and show your printed documents to the Customs agent who will validate your tax-free forms with a physical stamp. Then you’ll have to scan that stamped form with the app so we can validate your refund

Note: Customs authorities in any of the 27 EU member states are mandated to validate tax-free forms issued in any of the other 26 EU member states.

You fly from Madrid to Beijing, but spend a few days in Roma. You should validate your tax refund form in Roma. Your last point of exit from the EU.

Nothing, as soon as you validate your forms and you are back in your residence country, your refunds are available in your Woonivers Wallet to be transferred in your favorite payment method.

What goods are eligible to Tax-Free?

Hold Luggage: Before checking in your luggage, present yourself at the customs office in the departure hall. Subsequently, you must store the goods in your luggage and check this luggage in immediately.

Hand Luggage: Take your goods in your hand luggage through the security check and passport control.Subsequently, take your hand luggage to the nearest customs office.

Once there, show the documents and goods, Customs will stamp your invoice for export purposes.

Note: Customs authorities in any of the 27 EU member states are mandated to validate tax-free forms issued in any of the other 26 EU member states.

You must present yourself with your hold luggage and hand luggage at the customs office in the departure hall before checking this luggage in.