Now you can Shop Tax-Free 100% mobile in every store.

Tax Free in Italy with Woonivers

Tax-Free shopping in Italy with Woonivers. Claim your Tax Refund directly from your smartphone at the best price!

The time limit for customs approval:

3 months after the month of purchase

Standard VAT:


Books and food:


Minimum Spend:

154.94€ per invoice presented.

Traveler Flow

The FAQ’s

Woonivers will provide support and help you throughout the entire process to ensure that your VAT refunds are successful.

What do I ask at the store?

Simply ask for a ticket or invoice.

What kind of Invoice I need to scan?

To guarantee that the App works perfectly and to do everything digitally please ask for a full invoice in the store. 

Some simple receipts may be not complete to proceed with your reimbursement. 

What goods are eligible to Tax-Free?

All the items you can take with you on your trip.

What goods are eligible to Tax-Free?

All the items you can take with you on your trip.

Is there a minimum amount I have to spend to do Tax Free?

Up from 154,95 € All your purchases are eligible for Tax Free. You can also add-up different invoices from the same store and day to exceed the 154,95 € bar.

Am I eligible for Tax refunds?

As a European National, am I eligible for Tax Refunds?

Only non-residents of the European Union (for over 6 months of the year) are eligible to be considered for tax refunds Note: Members of diplomatic and consular missions and international organizations posted to Italy are not eligible for tax refunds.

Are you coming back to Norway, Switzerland, or Iceland?

You must present yourself with your hold luggage and hand luggage at the customs office in the departure hall before checking this luggage in.

Are you a UK resident?

Since the application of Brexit, UK residents are also eligible to go tax-free shopping in Italy.

Italy is not your Exit point from the EU?

If you are not leaving the EU from Italy but from another EU country, you MUST print the forms that we will send you before leaving At your exit point of the EU, go to the nearby Customs office and show your printed documents to the Customs agent who will validate your tax-free forms with a physical stamp. Then you’ll have to scan that stamped form with the app so we can validate your refund

Note: Customs authorities in any of the 27 EU member states are mandated to validate tax-free forms issued in any of the other 26 EU member states.

You fly from Madrid to Beijing, but spend a few days in Roma. You should validate your tax refund form in Roma. Your last point of exit from the EU.

What should I know at the airport?

You need to validate your DER (Electronic Refund Document) at the airport. You can do it electronically or manually at the customs (Tax-Free) area. To proceed, you will need to have ready:

  • Passport
  • All your purchases
  • Your boarding pass.

Note: Customs authorities in any of the 27 EU member states are mandated to validate tax-free forms issued in any of the other 26 EU member states.

Are you carrying your goods in your hold luggage or your hand luggage?

Hold Luggage: Before checking in your luggage, present yourself at the customs office in the departure hall. Subsequently, you must store the goods in your luggage and check this luggage in immediately.

Hand Luggage: Take your goods in your hand luggage through the security check and passport control.Subsequently, take your hand luggage to the nearest customs office.

Once there, show the documents and goods, Customs will stamp your invoice for export purposes.

Does Woonivers charge any fees for helping with your refund?

No, we are the only ones who don't charge hidden fees. We are transparent and we cash-back you, at least, the refund table.

How long does it take to receive my refunds?

Nothing, as soon as you validate your forms and you are back in your residence country, your refunds will be available in your Woonivers Wallet to be transferred in your favorite payment method.

Are you traveling to France or have a shop in France? Feel the Woonivers experience!​

Still have questions?

If you cannot find answer to your question in our Frequently Asked Questions, you can always contact us. We will answer to you shortly!

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