Woonivers

Comunicado de Woonivers

A continuación ofrecemos información sobre como tramitar un reembolso sin comisiones en España

Woonivers fue lanzado en España en septiembre de 2019 con el objetivo de ofrecer una solución innovadora y 100% digital que permite a nuestros viajeros tramitar su derecho de Tax Free de una forma rápida y sencilla. Woonivers ofrece a los viajeros y al comercio una herramienta común que no solo mejora la experiencia de todos nuestros consumidores, sino que también facilita al comercio ofrecer este incentivo al consumo. Desde entonces y a pesar de la pandemia, hemos logrado tramitar decenas de miles de operaciones de cientos de Retailers que han confiado en nosotros. Por supuesto durante esta suspensión temporal vamos a seguir colaborando con los políticos españoles y el Alto Comisionado de España Nación Emprendedora de la cual somos miembros, así como de la CEOE, ADIGITAL y otros organismos lideres en la digitalización de este país. Nuestro principal objetivo será el de desarrollar el nuevo y necesario marco regulatorio para crear un espacio justo para Woonivers y las nuevas soluciones digitales.

Es por este motivo que, a partir del 28 de febrero, Woonivers suspenderá de forma temporal la actividad de Tax Free en España, quedando a la espera de una resolución y un rumbo claro hacia la digitalización en el sector. Por el momento, vamos a concentrar nuestros esfuerzos en aquellos países en los que ya contamos con presencia y cuyas autoridades apuestan por un modelo centrado en el consumidor y apostando por las nuevas tecnologías.

Proteger a los incumbentes de otros competidores, como hace la actual regulación del Tax Free en España restringe las oportunidades de los comercios, limita las opciones del consumidor y bloquea la innovación. Vamos a trabajar incansablemente para desarrollar un nuevo marco regulatorio en España que acoja la innovación y el progreso tal y como otros muchos mercados lo han hecho en los últimos años.

Gracias a vosotros, nuestros Retailers, hemos podido creado destinos Tax Free que han permitido digitalizar el comercio de toda la vida y hacerlo más competitivo. Sin embargo, durante todo este tiempo también hemos tenido que lidiar con el ataque constante y la difamación ante clientes por parte del resto de operadores tradicionales y agentes incumbentes. Ocurriendo todos estos hechos ante los ojos de un organismo regulador, quien parece optar por mantener un marco regulatorio que favorece la opacidad y dificulta la entrada de nuevos competidores, en lugar de tomar el ejemplo de otros países y empoderar al consumidor a través de la digitalización y la transparencia.

The FAQ’s

Even if we don't offer our service in Spain, we will provide support and help you throughout the entire process to ensure that your VAT refunds are successful.

In Spain, it is your right as a consumer to claim your Tax-Free. It doesn't matter the final amount, every store is obligated to offer you this discount and they can do it in 2 different ways: With a Tax-Free operator or directly through the Tax Agency Page (full refund). 

The latest may take a bit longer but once you've got the DIVA Tax-Free form from the "Agencia Tributaria AEAT". You will get a full refund for your purchase. No fees at all. 

Only non-residents of the European Union (for over 6 months of the year) are eligible to be considered for tax refunds Note: Members of diplomatic and consular missions and international organizations posted to France are not eligible for tax refunds.

For flights with stopovers, you should print our QR form to be stamped by the customs service in the country you depart from (European Union country). Objects in your hand baggage must be certified by the services of the country you are passing through.

Examples:
You fly from Madrid to Beijing (your country of residence), but a stopover in Paris. You should validate your tax refund form in Paris.

You fly from Madrid to Beijing, but spend a few days in Paris. You should validate your tax refund form in Paris. Your last point of exit from the EU.

Nothing, as soon as you validate your forms and you are back in your residence country, your refunds are available in your Woonivers Wallet to be transferred in your favorite payment method.

What goods are eligible to Tax-Free?

Hold Luggage: Before checking in your luggage, present yourself at the customs office in the departure hall. Subsequently, you must store the goods in your luggage and check this luggage in immediately.

Hand Luggage: Take your goods in your hand luggage through the security check and passport control.Subsequently, take your hand luggage to the nearest customs office.

Once there, show the documents and goods, Customs will stamp your invoice for export purposes.

If you are not leaving the EU from Belgium but from another EU country, you MUST print the forms that we will send you before leaving At your exit point of the EU, go to the nearby Customs office and show your printed documents to the Customs agent who will validate your tax-free forms with a physical stamp. Then you’ll have to scan that stamped form with the app so we can validate your refund

Note: Customs authorities in any of the 27 EU member states are mandated to validate tax-free forms issued in any of the other 26 EU member states.

Since the application of Brexit, UK residents are also eligible to go tax-free shopping in Belgium.

Still have questions?

If you cannot find answer to your question in our Frequently Asked Questions, you can always contact us. We will answer to you shortly!

Do you have a Store in Belgium,

and want to offer the best information and support to your customers? Fill the form to get in contact with us and we’ll take it from there!

Contact us

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